Advanced Customer Service Training for KBRA Staff

RTC Consulting was contracted by USAID Partnerships for Development Program in Kosovo to develop and carry out customer service training for 80 employees of the Kosovo Business Registration Agency. As part of the project, RTC conducted six training sessions in Prishtine, Prizren, Gjilan, Ferizaj and Gjakove.


RTC was first contracted to deliver this project in 2012. As a result of the high satisfaction with the quality and content of the training, RTC was subsequently re-contracted to deliver the project and training sessions again from September 2014 – January 2015.